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Klapp is an account based ticketing system that gives access to Strætó city buses.

Strætó ticketing system

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Capital area

Route 1. Skúlagata &#x2192; Hfj. Skarðshlíð

Route 2. Hlemmur &#x2192; Mjódd

Route 3. Grandi &#x2192; Mjódd

Route 4. Hlemmur &#x2192; Mjódd

Route 5. BSÍ &#x2192; Norðlingaholt

Route 6. Háskóli Íslands &#x2192; Egilshöll

Route 7. Egilshöll &#x2192; Leirvogstunga

Route 8. HR &#x2192; Gamla Hringbraut

Route 11. Mjódd &#x2192; Seltjarnarnes

Route 12. Skerjafjörður &#x2192; Ártún

Route 13. Sléttuvegur &#x2192; Öldugrandi

Night buses

Route 101. Lækjartorg B &#x2192; Hafnarfjörður

Route 14. Grandi &#x2192; Verzló

Route 103. Hlemmur B &#x2192; Breiðholt

Route 15. Mosfellsbær &#x2192; Vesturbær

Route 16. Skúlagata &#x2192; Hádegismóar

Route 17. Skúlagata &#x2192; Breiðholt

Route 18. Spöngin &#x2192; Skúlagata

Route 19. Kaplakriki &#x2192; Ásvallalaug

Route 21. Háholt &#x2192; Mjódd

Route 22. Ásgarður &#x2192; Urriðaholt

Route 23. Ásgarður &#x2192; Álftanes

Route 24. Spöngin &#x2192; Garðabær

South Iceland

Route 51. Selfoss / Vík / Höfn &#x2192; Reykjavík

Route 52. Reykjavík &#x2192; Landeyjahöfn

Route 25. Spöngin B &#x2192; Gufunes

Route 26. Ásvallalaug &#x2192; Hellnahraun

Route 27. Háholt &#x2192; Laxnes

Route 28. Hamraborg &#x2192; Dalaþing

Route 29. Háholt &#x2192; Kjalarnes

Route 31. Gufunesbær &#x2192; Egilshöll

Route 35. Hamraborg &#x2192; Engihjalli

Route 36. Hamraborg &#x2192; Kársnes

Southern Peninsula

Route 55. KEF – Airport &#x2192; Reykjavík

West- and North Iceland

Route 59. Borgarnes &#x2192; Hólmavík

Route 63. Varmalandsskóli &#x2192; Borgarnes

Route 64. Kleppjárnsreykir &#x2192; Borgarnes

Route 57. Akureyri &#x2192; Reykjavík

Route 65. Borgarnes &#x2192; Búðardalur

Route 58. Stykkishólmur &#x2192; Borgarnes

Route 81. Borgarnes &#x2192; Reykholt

Westfjords

Route 61. Ísafjörður &#x2192; Hólmavík

Route 62. Patreksfjörður &#x2192; Ísafjörður

North- and Northeast Iceland

Route 56. Egilsstaðir &#x2192; Akureyri

Route 104. Lækjartorg B &#x2192; Úlfarsárdalur

Route 105. Lækjartorg B &#x2192; Norðlingaholt

Route 106. Lækjartorg B &#x2192; Grafarvogur

Route 71. Þorlákshöfn &#x2192; Hveragerði

Route 72. Selfoss &#x2192; Flúðir

Route 73. Selfoss &#x2192; Grímsnes

Route 87. Vogar &#x2192; Miðstöð - Reykjanesbær

Route 88. Grindavík &#x2192; Reykjanesbær

Route 89. Reykjanesbær &#x2192; Sandgerði

Route 82. Hellissandur &#x2192; Stykkishólmur

Route 84. Skagaströnd &#x2192; Blönduós

Route 78. Siglufjörður &#x2192; Akureyri

Route 79. Húsavík &#x2192; Akureyri

East fjords

Route 91. Egilsstaðir &#x2192; Norðfjörður

Route 92. Breiðdalsvík &#x2192; Fáskrúðsfjörður

Route 93. Seyðisfjörður &#x2192; Egilsstaðir

Route 94. Djúpivogur &#x2192; Höfn

Route 95. Borgarfjörður &#x2192; Egilsstaðir

Route 96. Norðfjörður &#x2192; Fáskrúðsfjörður

Akureyri

Route A1. Brekka &#x2192; Naustahverfi

Route A2. Naustahverfi &#x2192; Brekka

Route A3. Giljahverfi &#x2192; Síðuhverfi

Route A4. Síðuhverfi &#x2192; Giljahverfi

Route A5. Naustahverfi &#x2192; Síðuhverfi

Route A6. Síðuhverfi &#x2192; Naustahverfi

Reykjanesbær

Route R1. Miðstöð &#x2192; Heiðarsel

Route R3. Miðstöð &#x2192; Keilir

Route R4. Miðstöð &#x2192; Hafnir

Executives

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Jóhannes Svavar Rúnarsson

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Director of HR and Quality management

Sigurborg Þórarinsdóttir

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Head of operations

Ingvar Hjaltalín

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Head of Planning

Ragnheiður Einarsdóttir

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Head of Financing

Elísa Kristmannsdóttir

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Head of sales, marketing and service center

Markús Vilhjálmsson

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Head of Driving Operations

Steinar Karl Hlífarsson

Board

Organization chart

Internal audit

Framkvæmdastjórn

Framkvæmdastjóri

Sviðsstjóri mannauðs- og gæðasviðs

Sviðsstjóri rekstrarsviðs

Deildarstjóri skipulags- og leiðakerfis  

Deildarstjóri fjármála

Sviðsstjóri sölu-, markaðs- og þjónustusviðs

Sviðsstjóri aksturssviðs 

Stjórn

Skipurit

Innri endurskoðun

Board, executives and organization chart

At the beginning of 2025, Strætó plans to start charging a penalty fee to passengers who cannot show a valid fare during inspection. This is based on Act No. 28/2017 and Regulation No. 1021/2023. Children under 15 years of age will not be charged.
Ticket inspectors have been present on buses for many years, and this will now become one of their responsibilities. While it has always been permissible to remove passengers from buses if they have not paid the correct fare, the addition of a penalty fee for those who cannot present a valid fare during inspections will now be implemented. The fee is charged in online banking or paid on site as applicable.
The purpose of the penalty fee is to reduce fare evasion, including passengers traveling without a valid ticket or using the wrong fare category, and to ensure that all passengers contribute to the public transportation system.
The penalty fee is intended to promote fairness and equity in public transportation. By ensuring that all passengers pay the correct fare, we can maintain good service and prevent additional costs caused by fare evasion from affecting other passengers.
How much is the penalty fee?
General: 15.000 kr.
Young people: 7.500 kr.
Elderly: 7.500 kr.
Disabled people: 4.500 kr.
You can see more information about penalty fee <a href="https://www.straeto.is/en/user-information/penalty-fee">here.</a>

Plan to Introduce a Penalty Fee in the New Year

After the New Year, route 95 will stop driving entirely, but the bus has been running between Borgarfjörður and Egilsstaðir. The last day of driving is therefore December 30, 2024.

Route 95 will stop driving in the New Year

Now it is possible to pay contactless on board all buses in the capital area, but contactless payments have been in testing at Strætó. This new payment solution, which is part of the Klapp payment system, is now fully operational for customers.
It is possible to buy one single standard fare (one adult fare) with contactless payments.
Contactless payments are convenient when customers want to use Kapp – the new fare capping, you never pay more than 3 rides per day or 9 per week with an adult ticket. Simple and convenient, just remember to use the same payment method, the same payment card, the same Klapp card or the same Klappið (the app).
Contactless Payments:
<ul>
<li>1 card – 1 ticket (650kr.)</li>
<li>One standard single fare (adult fare)</li>
<li>Works for Visa, Mastercard and Europay</li>
<li>The ticket is valid for 75 min – so if you switch buses and scan your card again within those 75 minutes, you won’t be charged for a new ticket</li>
<li>Contactless payments are available within the Klappið payment system used by Strætó in the capital area</li>
</ul>
<a href="https://www.klappid.is/en/buy-tickets/cash-payment" target="_blank" rel="noopener">Here</a> you can see information about contactless payments.

Pay contactless on board the bus

It has been decided to change the arrangement for all routes with pre-order services so that customers now call Hreyfill at 588 55 22 to book a trip. This applies to routes 22, 23, 25, 26, 27 and 29.
Pre-order service means customers have to book their trips 30 minutes in advance via phone 588 55 22 to order a trip. You can only pay for the fare by showing Klapp card, activated ticket in the Klapp app, Klapp ten or valid ticket.

Changed phone number for pre-order service

Note that you can see schedules for all routes on these days under timetables.

See information about the capital area here

The country side: Christmas and New Year 2024-2025

+354 540 2700

Strætó call centre

Hestháls 14

Strætó reception

The capital area

Christmas Eve, 24 December: Buses drive according to a Saturday schedule with few additional trips during the morning. Last trips of the day will be around 15:00.
<ul>
<li>Note that pre-order- service routes 25, 26, 27 and 29 will drive according to weekday schedule.</li>
</ul>
Christmas Day, 25 December: Buses drive according to a Sunday schedule.
Boxing Day, 26 December: Buses drive according to a Sunday schedule.
New Year’s Eve, 31 December: Buses drive according to a Saturday schedule with few additional trips during the morning. Last trips of the day will be around 15:00.
<ul>
<li>Note that pre-order- service routes 25, 26, 27 and 29 will drive according to weekday schedule.</li>
</ul>
New Year’s Day, 1 January: Buses drive according to a Sunday schedule.
Note that you can see schedules for all routes on these days under timetables.

Christmas Eve and New Year's Eve

See information about the country side 

Service over Christmas and New Years 2024- 2025

Board, executives and organization chart

Executives

Jóhannes Svavar RúnarssonCEO

Sigurborg ÞórarinsdóttirDirector of HR and Quality management

Ingvar HjaltalínHead of operations

Ragnheiður EinarsdóttirHead of Planning

Elísa KristmannsdóttirHead of Financing

Markús VilhjálmssonHead of sales, marketing and service center

Steinar Karl HlífarssonHead of Driving Operations