How can I reclaim my item?
Personal belongings found on Strætó buses are gathered in Strætó headquarters at Hestháls 14, 110 Reykjavík.
You can also contact us at the email firstname.lastname@example.org or call Strætó call center at number +354 540-2700.
- We recommend looking carefully over the pictures before coming to Strætó headquarters.
- Lost and found items are categorizes by month and each item is assigned a special reference number. It is a good idea to have the reference number with you when sending an inquiry or when claiming an item.
- You can claim your items at Hestháls 14, 110 Reykjavík between 09:00 – 16:00 on Mondays – Thursdays and on Fridays between 09:00 – 14:00.
REMEMBER YOU ID
It is necessary to show personal ID when claiming lost and found items.
Lost and found storage time is three months. After the storage time is over, items will be disposed of appropriately. Clothing will be donated to the Red Cross. Foodstuffs are usually stored for about two days.
Strætó reception Hestháls 14, 110 Reykjavík
|Mondays - Thursdays||09:00 – 16:00|
|Fridays||09:00 - 14:00|
Route 15 stops at Hálsar bus stop, which is approximately a 5-minute walk from Strætó’s reception
Routes 16 and 18 stop at Hestháls bus stop, which is approximately a 6-minute walk from Strætó’s reception.