Here you can access Strætó’s terms and conditions.


1. Definitions

  • “Strætó BS” or “the company” refers to Strætó BS, ID no. 500501-3160, Þönglabakki 4, Reykjavik.
  • “Passenger” refers to any individual who pays for transportation in a Strætó BS coach.
  • “Fare Payment” can refer to either a single payment (made in cash, with a travel ticket or through the app) or travel cards that are valid for a set period of time or for the whole year.
  • “Luggage” refers to any object transported in a Strætó BS coach, whether such an object relates to passengers or not.
  • “Hand Luggage” refers to all luggage that passengers carry with them during their travels in a Strætó BS coach.

2. Fares

Passengers are obligated to provide fare payment in the amount stipulated by Strætó BS’s fare rates at any given time.

Tickets and travel cards are non-refundable, and Strætó BS reserves the right to take up to ten (10) business days to produce and supply a travel card.

Individual fare payments can be made in the form of cash payments, through a travel ticket or by using the app. Payments must be made in the exact amount as drivers do not carry change.

Copying or falsifying fare payments is illegal; anyone found to partake in such activities or making use of such measures will immediately be reported to the police and charged with a crime.

Strætó BS reserves the right to invalidate or reimburse unused tickets or other fare payment methods.

Passengers using the Strætó App are advised to familiarize themselves with the app’s rules and regulations, which can be found on Strætó BS’s website or in the app itself under Terms and Conditions.

 

3. The Strætó app

The Strætó app is available for mobile- and tablet devices with Apple or Android operating systems (hereafter referred to as devices).

Fares purchased under the „COUNTRY TICKETS“ option in the Strætó app are valid between the departure and arrival destination selected outside the capital area.

  • Strætó bs, ID-number 500501-3160, (Hereafter referred to as Strætó) is the owner of the Strætó app.
  • Fare which is bought on a device or used on a device (hereafter referred to as smart ticket) is valid from the time it is activated to the time stated on the device. The smartfare is never active shorter than the time of a transfer ticket. Monthly subscriptions are valid for one month at a time and are valid as soon as purchase is completed. Annual cards, (for example Student Cards or Transport Cards) which are activated in the Strætó app, are valid as soon as purchase has been made on Strætó’s webpage and are valid for one year after the day of purchase.
  • Devices need to be connected to the internet when purchasing smart tickets or subscriptions. Devices must also be connected to the internet when a smart ticket or subscription is shown to the driver. Internet connection or enough battery life on the device is always the responsibility of the user.
  • When using a device, it is not allowed to go on the bus without showing the driver an active smart ticket, monthly subscription or any type of annual cards. Passenger always needs to give the driver an opportunity to acknowledge if the correct fare has been used.
  • It is necessary to give the Strætó app access to the device’s camera. The authenticity of a smart ticket, subscription or annual card cannot be confirmed without it. The camera of the device is not used for other purposes.
  • Passengers which pay with a smart ticket cannot get a transfer ticket, whether it’s for the holder of the device or other passengers the holder pays for with a group ticket.
  • Copying or forging smart tickets is illegal and those caught using false smart tickets or cards will face criminal charges.
  • If smart tickets or cards are sent to another phone number, the product is only available on the recipient phone number and is deleted from the sender phone number.
  • Every smart ticket can only be used one time. Smart tickets are marked as used as soon as they have been activated.
  • Smart tickets, subscriptions or cards are shown to the driver for confirmation after activation and users have pressed “Press here and show”. When smart tickets, subscriptions or cards are shown to the drivers, they should be able to see the whole screen. Strætó inspectors and drivers have the authority to ask for more information on the products in their device, for example request that the users show other functions of the app or provide a proof that the app is authentic. Same goes for confirmation for monthly subscriptions and bus cards.
  • Users can pay for smart tickets, monthly subscriptions and annual cards with credit or debit cards (debit cards which can be used to shop online) from VISA, MasterCard, VISA Electron or Maestro.
  • The price of the products are charged from the user credit or debit card when product is sent to the device. Smart tickets can be activated later but monthly subscriptions and annual cards are activated right away after purchase.
  • Users can purchase fares for up to 20 passengers with one smart ticket, but when group ticket is activated, it is activated for all the passengers at the same time.
  • When a credit or a debit card is registered in the Strætó app, the card information is transferred to a safe zone at the financial and payment cards company, Salt Pay. Strætó is not responsible for card information sent to Salt Pay through the app.
  • Payment of smart tickets or bus cards are unrecoverable and it is not possible to change a paid smart ticket.
  • Strætó reserves the right to send users notifications through SMS/MMS or push notifications in the app about Strætó’s services.
  • Strætó reserves the right to ban any phone number without notice from the Strætó app, if a user is suspected to be misusing the services or giving out wrong information when signing up.
  • Strætó handles all personal information in accordance to law number 77/2000 about privacy and processing of personal data.

4. Travel Rules

During their travel, passengers must obey driver’s instructions.

If passengers are found to take part in indecent activities onboard a Strætó BS coach—or if they in other ways behave inappropriately towards the driver or other passengers—this might lead to the offending passengers being expelled from the coach.

Passengers must treat one another with respect and consideration during travel.

  • All customers are expected to wear seat belts on board Strætó’s provincial buses.
    • Children under the age of three must use an approved child car seat, booster cushion or other special safety or protective equipment. Customers must bring their own safety or protective equipment for children under the age of three.

Passengers may travel with luggage onboard Strætó BS coaches, but each passenger should be able to carry said luggage onboard or place it in the luggage bay without requiring assistance. Strætó BS is not responsible for passengers’ luggage, whether onboard or in the luggage bay, except in the case of collisions, accidents or other unforeseen events.

  • Drivers have the right to refuse luggage rights to passengers wishing to travel with luggage that might affect the health and happiness of other passengers during travel; e.g. on account of smell, noise or size.
  • Pets are not allowed onboard Strætó BS’s provincial coaches.
  • Explosives, combustible materials, chemicals or poisons are not allowed onboard.
  • Guns, firearms and weapons may be transported on Strætó BS coaches on the condition that they remain in the luggage bay for the entire journey. Guns, firearms and weapons are not allowed in the passenger compartment. When travelling with a firearm, the firearm must be unloaded. The case containing the firearm must not contain any ammunitions. Firearms must be stored in cases that have an exterior made of wood, aluminium or fibre-reinforced plastic. The interior of the case must provide protection against collisions and sudden movements and the firearm must be secured in such a way that it can in no way cause any danger in the case of accidents during travel.
  • Bicycles are allowed onboard depending on conditions and available capacity.
    • In provincial areas, coaches on major routes have bicycle racks at the back of the bus where 3-4 bicycles can be mounted at a time. Collapsible bicycles may also be stored in the luggage bay depending on available capacity.
    • Provincial routes with smaller coaches do not offer bicycle racks but bicycles may be stored in the luggage bay or in the passenger compartment depending on conditions and available capacity.
    • Route 55, which travels between Reykjavik and Keflavik International Airport, does not offer a bicycle rack. Bicycles may be brought onboard, depending on conditions and available capacity, but only as long as passengers travelling with bicycles have already collapsed and secured their bicycles for travel when the coach arrives.
  • Food and drink may be consumed onboard provincial coaches given proper hygiene and cleanliness.

5. Travel Rules for Children

Children travelling with Strætó BS are the responsibility of their parents or guardians. Parents or guardians wishing to let their child travel alone—especially on longer routes—should familiarize themselves with the directives presented by the Office of the Ombudsman for Children and not place undue responsibility on their child. Furthermore, in many cases regulations dictate that children have increased responsibilities after the age of 15; e.g. responsibilities concerning the welfare of other children (further information can be found here).

Strætó BS also brings attention to sec. 92 of the Child Protection Act which stipulates childrens’ curfew hours.

It’s vital that children be adequately prepared for travel by their guardians:

  • Children must know when and where they are to exit the coach or change coaches.
  • Children must be aware of at what point they need to change coaches in order to complete their journey and also be conscious of not vacating the coach except when the coach’s schedule dictates that it rests at a coach stations for 10 minutes or more.
  • Assurances must be made to see to it that someone will be waiting to gather the child at the destination.
  • Children should be instructed to sit as near to the front of the coach as possible.
  • If at all possible, children should travel with a mobile phone containing the phone numbers of their primary guardians.

Children aged 10 years or younger cannot travel alone onboard Strætó BS coaches. Children aged 10 years or younger must have a travelling companion over the age of 15 for the entirety of their travel.

Children who are too young to travel alone (aged 10 years or younger) and who are not travelling with an older child or an adult will not be let onboard the coach.

Strætó BS is not responsible for any children travelling onboard the company’s coaches; this includes responsibility for ensuring whether the child enters or exits the coach at the correct juncture. Children travelling onboard Strætó BS coaches are the responsibility of their guardians.


6. Delayed Departures and Cancelled Trips

Strætó BS routes operate according to Strætó BS’s timetable as it stands at any given time.

Strætó BS reserves the right to cancel trips and/or amend them due to unforeseen circumstances out of the company’s control; e.g. poor weather conditions, union strikes etc.

Strætó BS is liable for damages in the case of passengers or their luggage or hand luggage coming to harm due to the criminal conduct of the coach’s driver.

Strætó BS is not responsible for delays or cancellations due to circumstances beyond the company’s control.

Strætó BS is not responsible for any direct or indirect financial cost or harm suffered by passengers due to cancellations or delays that result from force majeure.

Strætó BS reserves the right to transport luggage which is abandoned on the company’s coaches to a storage location at the cost, responsibility and own-risk of the relevant passenger or owner of said luggage.

If a trip is cancelled or departure is delayed, passengers have the right to be informed of the immediate state of affairs; e.g. regarding rescheduled departure and arrival time. This information should be accessible through announcements on Strætó BS’s website, through the Strætó App or through Strætó BS’s Twitter account.

In the case of a provincial coach being forced to halt mid-route and seek assistance due to weather conditions, passengers have the right to reimbursed fare or the right to continue their journey with the next available coach as soon as conditions allow. Passengers might have to offer proof of fare payment by presenting receipts or by displaying their purchase history using the Strætó App. If passengers are stranded overnight due to weather conditions, Strætó BS is responsible for providing them with lodgings at a hotel or hostel. The general rule is that passengers wait at their lodgings for the next scheduled route on Strætó BS’s timetable—unless specific circumstances or conditions call for further actions.


7. Amendments

On the condition of providing prior announcements and advertisements on the company’s website and/or in the media, Strætó BS reserves the right to amend the company’s terms and conditions, fare rates and timetables at any given time.

 


8. Jurisdiction

In the case of disputes regarding services rendered arising between Strætó BS and its passengers, both parties shall make efforts to settle said dispute. If this is not possible the dispute shall be brought to the District Court of Reykjavik.

 


9. Ratification

These terms and condition are valid from January 16, 2019 and apply to all transportation of passengers and luggage by Strætó BS.

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