From 1. March 2022, it will no longer be possible to pay with the old paper tickets on board Strætó buses.
- Paper tickets: From 1. March 2022, it will no longer be possible to pay with the old paper tickets on board Strætó city- or provincial buses. Customers who want to exchange old tickets for credit in the Klapp system have until 31. March, 2022 to do so. Note, Strætó in the countryside does not have Klapp ticketing system.
- All paper tickets are returned to Strætó reception at Hestháls 14, 110 Reykjavík. Strætó reception is open on Mondays-Fridays from 09:00-16:00. It is closed on weekends.
- Old bus cards: Customers that have an active bus card, printed or in the app, will continue to use them until their validation time expires. After that they will switch to the Klapp ticketing system. The countryside will still use the bus cards.
- Cash: It will continue to be possible to pay in cash until Strætó announces otherwise. Drivers can not give change in the capital area.
Returning tickets - Can't come to Hestháls?
Customers can also return old paper tickets to Mjódd ticket hall.
Note: We will give credits in the Klapp ticketing system within 24 hours after the staff in Mjódd receives the paper tickets.
- In March, the Mjódd ticket hall will be open on Mondays-Fridays between 09:00 and 17:00.
- Klapp cards and Klapp tens will be sold in the ticket hall.
People that can’t come to Hestháls 14 or Mjódd, can send us their tickets via mail.
If you choose to send us your tickets by mail, it is necessary to follow these steps:
- Create an access to „My pages“ with phone number or email address.
- Send the tickets via mail to this address: Strætó bs. Hestháls 14, 110 Reykjavík
- It is necessary to include a name, phone number or email address in the letter. We give credit to the „wallet“ of the phone number or email address that is included in the letter.
Inquiries can be sent through klappid@klappid.is
Klappið
- Contact
- klappid@klappid.is
Returning tickets - Countryside
People that only use Strætó in the countryside can also send us their paper tickets via mail. Note, the countryside is not in the Klapp ticketing system so we will find another way to compensate for the tickets.
- Send the tickets via mail to this address: Strætó bs. Hestháls 14, 110 Reykjavík
- It is necessary to include a name, address, phone number and email address in the letter. Strætó will contact you when we receive your letter.